Contact Information

We're Here to Help You and Your Pets

At Hirvago, we understand that shopping for your pets can bring up questions, from choosing the right grooming accessory to checking the size of a pair of dog boots.

Whether you're exploring our collection, waiting for an order, or looking for assistance after delivery, we welcome your questions and feedback.

Our customer support team is here to help make your shopping experience as straightforward as possible.

Get in Touch

You can contact Hirvago through the following official customer service channels.

Customer Support Email: service@hirvago.com

Customer Service Phone: +1 (267) 866-2231

Official Website: https://hirvago.com/

For written inquiries, we recommend contacting us by email. This allows you to include order details, product information, photographs, or other materials that may help us understand your request.

Customer Service Hours & Response Times

Our team reviews customer inquiries during regular business days, excluding applicable public holidays.

We aim to respond to customer inquiries as promptly as possible during our regular business days.

Response times may vary depending on the number of inquiries received, the complexity of the request, and the information needed to provide assistance.

Messages received outside regular business days will be reviewed when customer service operations resume.

If your inquiry concerns an existing order, please include your order number and the email address used at checkout.

How We Can Assist You

Product Information & Sizing

Not sure which accessory is suitable for your pet?

You can contact us with questions about product descriptions, available options, measurements, materials, and intended uses.

For pet clothing, protective footwear, and grooming accessories, please review the relevant product information and size guidance before ordering.

Our team can help clarify product details, although suitability may depend on your pet's individual characteristics and needs.

Orders & Payment Questions

If you need help understanding your order confirmation, selected items, or payment-related information, please reach out to us.

For your security, please do not send full payment card numbers, passwords, or other sensitive payment credentials by email.

Shipping & Delivery Assistance

Have a question about your shipment?

Our team can help you review available tracking information, understand delivery updates, and address concerns about an order that has not arrived as expected.

Tracking availability and delivery timelines may vary depending on the shipping method, destination, and carrier.

For estimated processing and transit times, please refer to our Shipping & Delivery Policy.

Changes & Cancellation Requests

If you need to request a change or cancellation, contact us as soon as possible after placing your order.

We will review the request based on the order's current processing and fulfillment status.

Changes or cancellations may not be possible once an order has entered certain fulfillment stages or has been dispatched.

Returns, Refunds & Product Concerns

If you receive an incorrect item, notice shipping damage, or have concerns about a product, please contact us with the relevant details.

For damaged or incorrect products, photographs of the item and packaging may help us review the issue.

If you wish to request a return, our support team can explain the applicable procedure and provide return instructions.

Please do not send products to our registered business address without prior authorization.

Return eligibility, refund processing, and applicable conditions are described in our Return & Refund Policy. Your statutory consumer rights remain unaffected.

What to Include in Your Message

To help us understand and review your inquiry, please provide the information relevant to your request:

• Your full name

• Your order number, if applicable

• The email address associated with your order

• The product name or a link to the product

• A brief explanation of your question or concern

• Supporting photographs, when relevant to a product issue

Please share only the information reasonably necessary for your inquiry.

Business Information

Hirvago is an online pet products store operated by Hefei Chengyun Technology Co., Ltd.

Store Name: Hirvago

Legal Operator: Hefei Chengyun Technology Co., Ltd.

Business License Entity: Hefei Chengyun Technology Co., Ltd.

Registered Business Address:

Commercial Unit G104, Building 16
Donghe Lijing, Xinyuan Residential Community
No. 85 Changjiang East Road
Longgang Comprehensive Economic Development Zone
Yaohai District, Hefei, Anhui, China

Official Website: https://hirvago.com/

Customer Support Email: service@hirvago.com

Customer Service Phone: +1 (267) 866-2231

Important Information About Our Address

The registered business address above is provided for business identification and correspondence.

It is not a designated customer return address or a walk-in customer service location.

If you need to return a product, please contact our customer support team before shipping the item. We will provide the appropriate instructions based on your request.

Sending a package to the registered business address without authorization may result in delivery or processing difficulties.

Feedback & Suggestions

We welcome feedback about your experience with Hirvago.

Whether you have a suggestion about our product selection, a question about your purchase, or an idea that could improve your shopping experience, you can share it with us by email.

Customer feedback helps us better understand the needs of pet owners and identify opportunities to improve our store.

Stay Connected with Hirvago

Our goal is to make it easier for pet owners to discover practical accessories for grooming, comfort, outdoor activities, and play.

If you need assistance, have a question, or would like to share feedback, please contact us through our official support channels.

Email: service@hirvago.com

Phone: +1 (267) 866-2231

Website: https://hirvago.com/

Thank you for choosing Hirvago. We appreciate the opportunity to be part of your pet care routine.