Terms of Service

Last Updated: November 11, 2026

1. Welcome to Hirvago

Thank you for visiting Hirvago, an online destination for everyday pet care products and accessories.

Our website offers a selection of items intended to support pet owners in daily activities such as grooming, outdoor walks, paw protection, and interactive play.

These Terms of Service explain the conditions that apply when you browse our website, purchase products, or interact with services provided through our online store.

The website is available at:

https://hirvago.com/

Hirvago is operated by Hefei Chengyun Technology Co., Ltd., referred to in these Terms as "Hirvago," "we," "us," or "our."

By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the website.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.

2. The Services We Provide

Hirvago operates an online retail store featuring products for dogs, cats, and their owners.

Our services may include:

• Displaying product information and available options.

• Allowing customers to place orders through our online checkout.

• Processing purchases and arranging fulfillment.

• Providing order confirmations and shipping updates.

• Responding to product and customer service inquiries.

• Handling eligible returns, refunds, and other after-sales requests.

Product availability, website features, and service arrangements may change as our business develops.

We may update, modify, or discontinue particular website features where reasonably necessary, subject to applicable legal obligations and existing customer rights.

3. Eligibility to Use Our Website

Our online store is intended for individuals who are legally able to enter into purchase agreements under the laws applicable to them.

If you are under the legal age of majority in your jurisdiction, you should use the website and make purchases only with appropriate parental or guardian involvement.

You agree to provide accurate information when placing an order or contacting customer support.

You must not use our website for fraudulent, unlawful, or otherwise prohibited purposes.

4. Shopping for Your Pet

We understand that choosing pet products involves individual considerations.

Dogs and cats vary in size, coat type, behavior, health, and comfort preferences.

Information provided on Hirvago is intended to help customers understand the general features and intended uses of our products.

It does not replace professional veterinary advice or an individualized assessment of your pet's needs.

Before purchasing or using an accessory, we encourage you to review its description, measurements, materials, and any relevant instructions.

Customers should exercise reasonable care when selecting products for their animals.

5. Product Descriptions and Images

We aim to present product descriptions, photographs, measurements, and other shopping information clearly.

However, minor differences may occur between website images and the appearance of physical products.

For example, colors may appear different depending on screen settings, lighting, and photographic conditions.

Measurements may also be subject to reasonable manufacturing tolerances where disclosed or customary.

We do not intend to substitute materially different products without appropriate authorization or legal justification.

If a product received is materially different from its description, please contact customer support.

Your rights regarding goods that are not as described remain unaffected.

6. Product Availability

Products displayed on our website are offered subject to availability.

Adding an item to your shopping cart does not reserve inventory or guarantee that the item will remain available.

Occasionally, an item may become unavailable after an order has been submitted.

If we cannot fulfill an order, we may contact you to explain the situation and discuss available options.

Where an order cannot be fulfilled, any applicable refund will be handled according to the circumstances and relevant consumer protection laws.

We do not guarantee continuous availability of any particular product, size, color, or variation.

7. Prices and Currency

Product prices are displayed on our website and may vary depending on the selected item, variation, promotion, or other applicable conditions.

The currency and final charges applicable to an order should be reviewed during checkout.

Prices may change from time to time.

Changes to advertised prices generally do not affect an order that has already been accepted, except where an adjustment is legally permitted and appropriately handled.

Shipping charges, taxes, and other applicable amounts will be presented or addressed during checkout as required.

Customers are responsible for reviewing the total purchase amount before submitting payment.

8. Promotional Offers and Discounts

Hirvago may occasionally offer promotional pricing, discounts, or special purchasing opportunities.

Each promotion may have its own conditions, including eligibility requirements, product restrictions, or availability periods.

Unless expressly stated otherwise, promotions may not be combined.

Promotional offers are subject to applicable law and the terms communicated with the offer.

We may correct an obvious promotional or pricing error, subject to existing contractual obligations and applicable consumer rights.

Any applicable promotion must be valid at the time of purchase to qualify.

9. Placing an Order

When placing an order, you are responsible for reviewing the products, quantities, selected options, and delivery details.

After submitting your purchase, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not necessarily mean every fulfillment step has been completed.

We may need to verify payment, confirm product availability, or review order information before dispatch.

An order becomes binding at the point determined by the applicable checkout terms and governing consumer law.

We will not treat these Terms as allowing arbitrary cancellation of an accepted order in violation of applicable law.

10. Order Verification and Fraud Prevention

To protect customers and our store, certain transactions may be subject to reasonable verification.

This may occur when an order contains incomplete information, unusual payment activity, or other indicators requiring review.

We may contact you to confirm relevant purchase details.

We may also work with payment providers or authorized service partners to investigate suspected fraudulent activity.

If an order cannot be verified or fulfilled lawfully, we may decline or cancel it where permitted by applicable law.

Any payment already collected will be handled according to the circumstances and applicable refund requirements.

Please do not send full payment card numbers, card security codes, or account passwords through customer service email.

11. Payment Processing

Payments are processed through the payment methods made available at checkout.

Depending on the payment option selected, a third-party payment provider may handle authorization, transaction processing, and payment-related security.

You agree to provide accurate payment and billing information and to use a payment method you are authorized to use.

If payment authorization fails, your order may not be completed.

Refunds, when approved, are generally issued to the original payment method unless another method is required or permitted by applicable law.

For additional information about personal information processed during payment, please review our Privacy Policy.

12. Order Processing and Delivery

Our standard estimated order processing time is 1–3 business days after payment confirmation.

Once dispatched, the estimated shipping transit period is 7–14 business days.

Under normal conditions, the total estimated delivery period is 8–17 business days.

These estimates generally exclude weekends and applicable public holidays.

Delivery times may vary due to destination, carrier operations, customs procedures, weather, and other circumstances.

Estimated delivery periods are not guaranteed arrival dates.

For detailed information, please review our Shipping & Delivery Policy.

Any mandatory delivery rights under applicable law will take priority over general estimates.

13. Shipping Information and Delivery Responsibilities

Customers must provide a complete and accurate delivery address.

Incorrect or incomplete information may cause delays, unsuccessful delivery attempts, or additional carrier charges.

If you notice an address error, please contact us as soon as possible.

We will review whether a correction can be made, but changes may not be possible after certain fulfillment or shipping stages.

We may use third-party logistics providers to deliver orders.

The transfer of responsibility for loss or damage during delivery will be determined by applicable law and the circumstances of the transaction.

A carrier's tracking status does not automatically override mandatory consumer rights.

14. International Orders and Import Requirements

Shipping availability depends on the destinations and products supported through our checkout.

International orders may be subject to customs inspections, import restrictions, duties, or taxes.

Unless otherwise stated at checkout or required by law, customers are responsible for applicable import charges that are not collected during purchase.

Customers should ensure that products may lawfully be imported into their destination.

If a shipment is delayed or affected by customs procedures, our support team may help review the available information.

Hirvago does not control decisions made by customs authorities.

15. Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Requests are reviewed according to the order's current processing and fulfillment status.

We may be able to assist before an order reaches a stage where changes are no longer possible.

Once an order has been dispatched, cancellation may not be available through the original fulfillment process.

Where applicable, you may instead request a return after delivery.

Mandatory cancellation, withdrawal, and consumer protection rights remain unaffected.

16. Returns, Exchanges, and Refunds

Hirvago offers a standard voluntary return window of 30 calendar days after delivery for eligible products.

Items returned because of a change of mind must generally be unused, unworn, unwashed, and in their original condition.

Additional conditions may apply to certain categories, including pet clothing, footwear, grooming tools, and toys.

For authorized returns, inspection generally takes 3–5 business days after receipt.

Approved refunds are generally processed within 5–10 business days, subject to payment provider processing times and applicable legal requirements.

For full details, please review our Return & Refund Policy.

Nothing in these Terms limits mandatory remedies for defective, damaged, or incorrectly supplied goods.

17. Product Use and Pet Safety

Products purchased through Hirvago should be used according to their intended purpose and any supplied instructions.

Pet owners should consider the individual needs and behavior of their animals when selecting and using accessories.

For example:

Grooming Tools

Use grooming accessories gently and follow relevant instructions. Avoid forcing a grooming session when an animal shows signs of distress.

Pet Clothing and Footwear

Check sizing, fit, and freedom of movement. Remove an accessory if it causes discomfort or restricts normal activity.

Interactive Toys

Choose toys appropriate for the animal's size and behavior. Supervise play where appropriate and inspect toys for damage.

Electronic Products

Follow the supplied charging, cleaning, and operating instructions. Discontinue use if an item appears damaged or presents a potential safety concern.

We do not represent that every product is suitable for every animal or situation.

If your pet has a health condition or requires specialized care, consult a qualified veterinarian.

18. No Veterinary or Medical Services

Hirvago is an online retailer of pet products and accessories.

We do not provide veterinary diagnosis, prescription services, medical treatment, or individualized veterinary advice through our website.

Product descriptions and general care information are intended for shopping and informational purposes.

They should not be interpreted as medical claims unless specifically supported and appropriately disclosed.

If your pet is injured, ill, or experiencing a health-related problem, seek advice from a qualified veterinary professional.

19. Customer Reviews and Submitted Content

Our website may allow customers to submit reviews, photographs, feedback, or other content.

If you submit content, you are responsible for ensuring that it is lawful, accurate to the best of your knowledge, and does not violate another person's rights.

You must not submit:

• Fraudulent or deliberately misleading reviews.

• Content that infringes intellectual property rights.

• Unlawful, threatening, or abusive material.

• Personal information about another person without appropriate authorization.

• Malicious code or content intended to interfere with website operations.

Where you submit content for publication, you grant Hirvago a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and format that content for operating the relevant website feature, subject to applicable law and any permissions or restrictions communicated at submission.

You retain ownership of your original content.

We may moderate or remove content where reasonably necessary to enforce lawful website standards.

20. Intellectual Property

Unless otherwise stated, the content and design elements of the Hirvago website, including original text, graphics, branding, layouts, and other protected materials, are owned by Hirvago or used under applicable licenses.

These Terms do not transfer ownership of intellectual property to website visitors.

You may access website content for personal, lawful shopping and informational purposes.

You may not reproduce, distribute, or commercially exploit protected materials without permission, except where permitted by applicable law.

Third-party trademarks, product names, and other protected materials remain the property of their respective owners.

21. Acceptable Website Use

You agree not to interfere with the normal operation or security of our website.

Prohibited activities include:

• Attempting unauthorized access to accounts or systems.

• Introducing malware or harmful code.

• Using automated methods to disrupt website performance.

• Conducting fraudulent transactions.

• Misrepresenting your identity in connection with an order.

• Infringing the rights of Hirvago or third parties.

• Using the website for unlawful commercial activities.

We may take proportionate steps to address misuse, including restricting access where legally appropriate.

Such actions will not remove rights that customers have under existing lawful purchase agreements.

22. Website Accounts and Security

If account registration or customer login features are available, you are responsible for maintaining the confidentiality of your login credentials.

Please use appropriate security practices and notify us if you suspect unauthorized activity.

We may implement reasonable account verification or security measures to protect customer information.

We cannot guarantee that unauthorized access will never occur, but we aim to maintain appropriate safeguards.

Personal information associated with customer accounts is handled according to our Privacy Policy.

23. Third-Party Services and Links

Our website may use or link to services provided by independent third parties.

These may include payment processors, shipping carriers, social media platforms, and other technology providers.

Third-party services may operate under their own terms and privacy policies.

We do not control the independent policies or actions of unrelated third-party websites.

However, using a third-party service provider does not automatically release Hirvago from obligations that remain our responsibility under applicable consumer law.

24. Privacy and Personal Information

We collect and process personal information in connection with website operation, purchases, customer support, delivery, and other purposes described in our Privacy Policy.

Depending on your location, you may have rights relating to access, correction, deletion, and certain uses or disclosures of personal information.

For more information, please review the Privacy Policy available on our website.

Privacy-related questions may be sent to:

service@hirvago.com

25. Website Availability and Technical Errors

We aim to maintain a functional and accessible shopping website.

However, temporary interruptions may occur because of maintenance, software updates, network conditions, or technical issues.

We may need to correct errors affecting product displays, website functionality, or other information.

If a technical issue affects an order, we will review the circumstances and take appropriate action consistent with applicable law.

We do not guarantee uninterrupted access to every website feature.

26. Warranties and Product Representations

We aim to provide products consistent with their descriptions and the requirements of applicable law.

Specific product features, materials, and usage instructions are described on the relevant product pages or supplied with the products.

Except where expressly stated, we do not provide additional voluntary warranties beyond those communicated with a product.

Nothing in these Terms excludes or limits warranties, guarantees, or remedies that apply automatically under consumer protection law.

If a product is defective, damaged, or not as described, customers may have rights regardless of whether a separate commercial warranty is offered.

27. Responsibility and Limitations of Liability

Hirvago is responsible for its obligations under applicable law and the terms of an accepted purchase agreement.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances beyond our reasonable control or from uses of products that are clearly inconsistent with supplied instructions, where we are not otherwise legally responsible.

Any limitation of liability will apply only to the extent permitted by applicable law.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, personal injury caused by negligence where such exclusion is prohibited, or other liability that cannot legally be limited.

We do not seek to exclude mandatory consumer remedies through general website disclaimers.

28. Events Outside Reasonable Control

Certain events may affect our ability to perform obligations within expected timeframes.

Examples include severe weather, natural disasters, major transportation disruptions, government restrictions, labor interruptions, or significant failures of essential infrastructure.

Where such circumstances arise, we will take reasonable steps to address the impact and communicate relevant information when appropriate.

The effect of such events on contractual obligations will be determined by applicable law.

This section does not automatically remove a customer's right to a remedy when the law provides one.

29. Resolving Questions and Disputes

If you experience a problem with a purchase, we encourage you to contact our customer support team first.

Please provide your order number and a clear description of the concern.

We will review the information and aim to work toward an appropriate resolution.

If a dispute cannot be resolved through customer support, the parties may pursue available legal remedies under applicable law.

Nothing in these Terms requires customers to give up access to courts, regulatory bodies, or other dispute resolution procedures where such rights cannot legally be waived.

30. Governing Law

Hirvago is operated by Hefei Chengyun Technology Co., Ltd., a company registered in China.

To the extent permitted by applicable law, these Terms and related contractual matters are governed by the laws of the People's Republic of China.

However, this provision does not deprive consumers of mandatory protections available under the laws of their country or region of residence where those protections apply.

Any jurisdiction or dispute resolution requirements will be subject to applicable consumer protection and procedural laws.

31. Changes to These Terms

We may update these Terms of Service to reflect changes in our website, business operations, product offerings, or legal requirements.

Updated Terms will be published on our official website with a revised date.

Changes will not automatically alter the terms of a purchase already accepted or remove rights that customers have acquired under applicable law.

Where additional notice or consent is legally required, we will take the appropriate steps.

Continued use of the website after an update may be subject to the revised Terms to the extent permitted by law.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be limited or disregarded to the extent necessary.

The remaining provisions will continue to apply where legally possible.

Any interpretation of these Terms will remain subject to mandatory consumer protection requirements.

33. Entire Agreement

These Terms, together with applicable product information, checkout terms, and relevant policies incorporated into a purchase, form part of the agreement governing transactions through Hirvago.

If a specific term communicated during checkout conflicts with a general statement in these Terms, the applicable legal requirements and circumstances of the transaction will determine which provision governs.

Nothing in this section removes rights arising from mandatory law or legally binding representations.

34. Customer Service and Business Contact Information

If you have questions about these Terms, an order, product information, or a purchase-related concern, please contact us.

Store Name: Hirvago

Official Website: https://hirvago.com/

Customer Support Email: service@hirvago.com

Customer Service Phone: +1 (267) 866-2231

We aim to respond to customer inquiries as promptly as possible during our regular business days. Response times may vary depending on inquiry volume and the nature of the request.

Legal Operator: Hefei Chengyun Technology Co., Ltd.

Business License Entity: Hefei Chengyun Technology Co., Ltd.

Registered Business Address:

Commercial Unit G104, Building 16
Donghe Lijing, Xinyuan Residential Community
No. 85 Changjiang East Road
Longgang Comprehensive Economic Development Zone
Yaohai District, Hefei, Anhui, China

The registered business address is provided for company identification and is not a designated return facility.

For product returns, please contact customer support to obtain the appropriate instructions.

Thank you for choosing Hirvago. We appreciate your trust and hope our products become a useful part of the everyday moments you share with your pets.