Shipping & Delivery Policy
Last Updated: November 11, 2026
1. Welcome to Hirvago Shipping & Delivery
At Hirvago, we want you to feel informed and confident about your order from the moment you complete checkout until your pet essentials arrive.
Whether you're purchasing a grooming accessory, protective footwear, pet clothing, or an interactive toy, this policy explains how orders are prepared, shipped, tracked, and delivered.
Our goal is to provide clear shipping information and practical assistance whenever questions arise.
This Shipping & Delivery Policy applies to purchases made through our official website:
https://hirvago.com/
2. Understanding Your Delivery Timeline
Delivery involves two separate stages: preparing your order and transporting it to your shipping address.
Our standard estimated timelines are:
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–3 business days |
| Shipping Transit | 7–14 business days |
| Total Estimated Delivery | 8–17 business days |
These estimates apply to standard orders under normal operating and shipping conditions.
Business days generally exclude weekends and applicable public holidays.
The estimated total delivery period begins after an order has been successfully placed and payment has been confirmed.
Delivery estimates are not guaranteed arrival dates. Actual timing may vary depending on the destination, carrier operations, customs procedures, weather, and other circumstances outside our reasonable control.
Where a different delivery estimate is displayed at checkout or communicated for a particular order, that information should also be considered.
3. What Happens After You Place an Order?
Once your order has been submitted, it enters our order management process.
Step 1 — Order Confirmation
After checkout, an order confirmation is generally sent to the email address provided during purchase.
This confirmation summarizes your purchase and indicates that your order has been received.
Please review the product selections, quantities, and shipping details carefully.
If you notice an error, contact our support team as soon as possible.
Step 2 — Order Preparation
Our fulfillment process may include verifying order information, preparing the selected products, and arranging shipment.
Standard processing time: 1–3 business days.
Orders placed during weekends or public holidays may begin processing on the next business day.
Processing may take longer when additional verification is required, a product becomes temporarily unavailable, or unexpected fulfillment issues occur.
If a significant issue affects your order, we will aim to communicate relevant information through the contact details provided at checkout.
Step 3 — Shipment and Transportation
After your package has been prepared and handed over to the shipping carrier, it enters the transportation stage.
Estimated shipping transit time: 7–14 business days.
Actual transit times depend on the shipping route, destination, carrier, and any applicable customs or local delivery procedures.
4. Shipping Destinations and Availability
Hirvago serves customers in the destinations made available through our online checkout.
Shipping availability may differ by country, region, postal code, product, or logistical restrictions.
A destination appearing in the checkout process does not necessarily mean every product can be delivered there.
If we are unable to fulfill an order to the selected destination, we may contact you to discuss available options, including cancellation and a refund where appropriate.
Please confirm your delivery destination before completing payment.
5. Shipping Charges
Shipping fees, when applicable, are calculated or displayed during checkout before you finalize your purchase.
The amount may depend on factors such as:
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Delivery destination
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Selected shipping method
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Package size or weight
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Items included in the order
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Any shipping promotion applicable at checkout
The shipping charge shown at checkout is the applicable charge for the selected order and delivery option.
We do not promise free shipping on all orders unless a specific offer is expressly displayed and its conditions are satisfied.
Any applicable taxes or other charges will be presented or handled according to the checkout information and relevant legal requirements.
6. Order Tracking and Shipment Updates
When tracking information is available, it may be provided by email after your order has been dispatched.
Tracking information can help you monitor your package as it moves through the delivery network.
Please be aware that:
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Tracking updates may not appear immediately after shipment.
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Some carriers require time to register or scan a package.
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International shipments may pass through multiple logistics providers.
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Tracking events may be less frequent during customs processing or carrier transfers.
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A temporary absence of tracking updates does not necessarily mean the shipment has been lost.
If you have questions about your tracking information, contact us at service@hirvago.com and include your order number.
7. Why Your Order May Arrive in Separate Packages
An order containing multiple products may occasionally be shipped in more than one package.
For example, pet grooming accessories, clothing, and toys may be prepared or dispatched separately depending on inventory availability and fulfillment arrangements.
When this occurs, packages may arrive on different dates.
If separate tracking information is available, it may be communicated for the relevant shipments.
Receiving only part of an order does not necessarily mean the remaining items are missing.
If you believe an item has not been shipped or delivered, please contact our customer support team.
8. Shipping Addresses and Customer Responsibilities
Accurate delivery information helps reduce avoidable shipping problems.
Before placing an order, please confirm that the following details are correct:
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Recipient's full name
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Street address and building or apartment number
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City, state, or province
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Postal or ZIP code
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Country or region
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Contact phone number, where required for delivery
Customers are responsible for providing accurate and sufficiently complete delivery information.
If an address is incomplete or incorrect, the carrier may experience difficulties delivering the package.
Additional shipping charges may apply if a shipment must be redirected or resent because of customer-provided address errors, where permitted by applicable law.
If you discover an address mistake, contact us promptly.
9. Address Changes After Checkout
We understand that customers may occasionally need to correct their shipping details.
If your order has not yet entered a stage where the address can no longer be changed, we may be able to assist.
However, address changes cannot be guaranteed once fulfillment or shipment has begun.
To request a change, email service@hirvago.com with your order number and the corrected shipping information.
Please avoid sending multiple conflicting address requests, as this may complicate order verification.
If a shipment is already in transit, available options may depend on the carrier's procedures.
10. Order Cancellations Before Shipment
If you wish to cancel an order, please contact our support team as soon as possible.
Cancellation requests are reviewed according to the order's current fulfillment status.
An order that has not yet been prepared or dispatched may be eligible for cancellation.
Once an order has entered certain fulfillment stages or has been handed over to a carrier, cancellation may no longer be possible.
If the order has already shipped, you may need to follow the applicable return process after delivery.
Any mandatory cancellation or withdrawal rights under applicable consumer protection laws remain unaffected.
For more information, please review our Return & Refund Policy.
11. International Shipping and Customs
Some orders may be transported across international borders.
Depending on the destination, international shipments may be subject to customs inspection, import procedures, taxes, or duties.
Customs authorities and local delivery providers may require additional processing time or information.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for applicable import duties, customs taxes, and destination-specific charges not collected during checkout.
Hirvago does not control customs decisions or inspection schedules.
If customs authorities request information from you, responding promptly may help avoid unnecessary delays.
12. Possible Causes of Delivery Delays
Although we work toward the estimated delivery timelines, circumstances may occasionally affect shipping progress.
Examples include:
Carrier Network Conditions
High parcel volumes, transportation disruptions, and operational changes may affect delivery schedules.
Weather and Natural Events
Severe weather or other unexpected events may interrupt transportation routes.
Customs and Border Procedures
International shipments may require additional review or clearance.
Public Holidays and Seasonal Demand
Holiday schedules and periods of increased shopping activity may affect processing and delivery.
Address or Contact Information Issues
Incomplete information or unsuccessful delivery attempts may require further action.
Product or Fulfillment Availability
Unexpected stock or fulfillment issues may affect when an order can be dispatched.
If your shipment takes longer than expected, please contact us so we can review the available order and tracking information.
13. Delivery Attempts and Unclaimed Packages
Delivery procedures vary by carrier and destination.
A carrier may attempt delivery, leave a notification, or provide instructions for collection or redelivery.
If your package requires collection or additional delivery instructions, please follow the carrier's guidance within the applicable timeframe.
Packages that remain unclaimed may be returned to the sender or handled according to carrier procedures.
If a package is returned because of an incorrect address, refusal, or failure to collect it, contact our support team to discuss the circumstances and available options.
Any refund, reshipment, or associated charge will be assessed according to the circumstances, our applicable policies, and relevant consumer protection laws.
14. If Tracking Shows Delivered but You Cannot Find the Package
Occasionally, a tracking system may show a package as delivered even when the recipient cannot immediately locate it.
If this happens, we recommend checking:
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The delivery location and surrounding area.
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Building reception, mailrooms, or designated parcel areas.
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Household members or others who may have accepted the delivery.
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Any delivery photograph or notification supplied by the carrier.
If the package still cannot be located, please contact service@hirvago.com.
Include your order number and any available tracking details.
We can review the available shipment information and, where appropriate, assist with a carrier inquiry.
A delivered tracking status does not automatically determine responsibility for a missing package. The circumstances and applicable consumer laws will be considered.
15. Lost or Significantly Delayed Shipments
If your package has not arrived within the estimated delivery period, please review the latest tracking information and contact our support team.
We may need to investigate the shipment with the relevant logistics provider.
Depending on the circumstances and the results of the investigation, available resolutions may include additional delivery assistance, replacement shipment, or refund.
The appropriate resolution will depend on the order details, shipping circumstances, and applicable law.
We do not require customers to waive their statutory rights because of a carrier delay or delivery issue.
16. Damaged Packages or Incorrect Deliveries
If your order arrives with visible damage, contains an incorrect product, or appears to be missing an item, please contact us.
For efficient review, we recommend reporting the issue within 7 days of delivery, where reasonably possible.
Please include:
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Your order number
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A description of the issue
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Photographs of the product, if relevant
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Photographs of the outer packaging, if available
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Details of any missing or incorrect items
This suggested reporting period helps us investigate issues promptly. It does not limit or replace any statutory rights you may have regarding damaged, defective, or incorrectly supplied goods.
We will review the information and advise on the appropriate next steps.
17. Shipping Considerations for Pet Products
Hirvago offers different types of pet accessories, and their packaging or handling requirements may vary.
Grooming Tools and Accessories
Electric grooming tools, brushes, nail care products, and similar items may be packaged with protective materials or product-specific components.
Please inspect the item and review its instructions before use.
Pet Clothing and Protective Footwear
Pet clothing, boot covers, and footwear may arrive folded or packaged to reduce shipping space.
Please check the selected size and inspect the item before allowing your pet to wear it.
Interactive Toys
Pet toys may include moving parts or other product-specific features.
Please inspect the toy after delivery and follow the manufacturer's instructions and safety guidance.
If a product appears damaged or unsuitable for use because of a defect, discontinue use and contact our support team.
18. Refused Deliveries and Returns to Sender
If you no longer want an order that is already in transit, please contact us before refusing delivery whenever reasonably possible.
Refusing a shipment does not automatically complete a cancellation or refund request.
Returned packages may need to be received and reviewed before a resolution can be determined.
Any applicable return shipping charges or deductions will be assessed according to the circumstances, the Return & Refund Policy, and applicable law.
Where goods are faulty, incorrectly supplied, or otherwise subject to mandatory consumer remedies, those rights will take priority over general voluntary return conditions.
19. Delivery Completion and Product Inspection
When your order arrives, we encourage you to check the contents promptly.
Confirm that:
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The items match your order.
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The quantities are correct.
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Products and accessories appear complete.
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There is no visible damage.
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Clothing or footwear sizes match the options ordered.
If you notice a problem, contact our customer support team with the relevant details.
For products involving grooming tools, electronic components, or pet accessories, please review any included instructions before use.
20. Shipping Policy Updates
Hirvago may revise this Shipping & Delivery Policy to reflect changes in fulfillment arrangements, carrier services, business operations, or applicable legal requirements.
Updated versions will be published on our official website with a revised effective date.
For orders already placed, any changes will be applied in accordance with the terms communicated at purchase and applicable consumer protection laws.
21. Contact Us About Your Delivery
If you need assistance with order processing, tracking, shipping delays, delivery concerns, or address corrections, please contact our customer support team.
Store Name: Hirvago
Customer Support Email: service@hirvago.com
Customer Service Phone: +1 (267) 866-2231
Official Website: https://hirvago.com/
We aim to respond to customer inquiries as promptly as possible during our regular business days. Response times may vary depending on inquiry volume and the nature of the request.
For faster order identification, please include your order number when contacting us.
Legal Operator: Hefei Chengyun Technology Co., Ltd.
Registered Business Address:
Commercial Unit G104, Building 16
Donghe Lijing, Xinyuan Residential Community
No. 85 Changjiang East Road
Longgang Comprehensive Economic Development Zone
Yaohai District, Hefei, Anhui, China
Please note: Our registered business address is not a designated return facility. If you need to return an item, contact customer support for the appropriate return instructions.
Thank you for shopping with Hirvago. We appreciate your patience throughout the delivery process and look forward to helping you find practical essentials for your pets.