Privacy Policy

Last Updated: November 11, 2026

1. Introduction — Your Privacy at Hirvago

Welcome to Hirvago.

When you browse our pet accessories, explore grooming products, select clothing or toys for your companion, or place an order, you may share certain information with us.

We recognize that personal information deserves responsible handling.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices and rights available to you.

It applies to our website, related online shopping services, and customer communications associated with:

https://hirvago.com/

Hirvago is operated by Hefei Chengyun Technology Co., Ltd., which is responsible for the personal information processed for the purposes described in this policy, except where another organization acts as an independent controller under applicable law.

By using our website, you may interact with services that process personal information as described below. Where consent is legally required, we will seek it through the appropriate mechanism rather than treating use of the website alone as consent.

2. Who Operates Hirvago?

For transparency, the business responsible for operating our online store is identified below.

Store Name: Hirvago

Legal Operator / Business License Entity: Hefei Chengyun Technology Co., Ltd.

Registered Business Address:

Commercial Unit G104, Building 16
Donghe Lijing, Xinyuan Residential Community
No. 85 Changjiang East Road
Longgang Comprehensive Economic Development Zone
Yaohai District, Hefei, Anhui, China

Privacy Contact Email: service@hirvago.com

Customer Service Phone: +1 (267) 866-2231

Website: https://hirvago.com/

You may use these contact details to ask questions about this policy or submit a privacy-related request.

3. Information You Provide When Shopping

The information we collect depends on how you interact with Hirvago.

When you make a purchase, contact us, or use certain website features, you may provide information such as:

Identity and Contact Details

Your name, email address, telephone number, and billing or delivery contact information.

Order and Transaction Details

Products purchased, selected variants, quantities, order numbers, purchase dates, order values, and transaction status.

Shipping Information

Delivery addresses, shipping preferences, carrier-related details, and information necessary to arrange delivery.

Customer Support Communications

Messages, questions, product concerns, return requests, photographs, and other information you choose to share with our support team.

Product Preferences

Information about products you view, save, or select, including preferences related to pet grooming accessories, clothing sizes, footwear, or toys.

You should avoid sending sensitive personal information unless it is necessary for a specific request.

4. Payment Information

When you complete a purchase, payment information may be processed by our payment service providers.

Depending on the payment method, these providers may process information such as payment card details, billing information, payment authorization data, and transaction identifiers.

Hirvago may receive information confirming whether a transaction was authorized, completed, refunded, or declined.

We do not need customers to send complete payment card numbers or security codes through ordinary customer service emails.

Payment service providers may process personal information according to their own privacy notices and applicable legal obligations.

5. Information Collected Through Website Technology

When you visit Hirvago, certain technical information may be collected automatically by our website, hosting services, analytics providers, or other authorized technologies.

This may include:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Language and regional settings

• Pages visited and products viewed

• Referring websites or advertising sources

• Approximate location derived from network information

• Session activity and interaction events

• Cookie identifiers and similar technical identifiers

• Error reports and website performance information

This information may help us operate the store, identify technical problems, understand website performance, and evaluate how visitors interact with our content.

Some technical information may constitute personal information under applicable privacy laws.

6. Information About Your Pet

Hirvago specializes in everyday pet products.

When you ask about sizing, grooming tools, or product suitability, you may voluntarily provide details about your pet, such as its breed, approximate size, coat type, or preferences.

We use such information to understand and respond to your product-related inquiry.

We do not require customers to provide detailed information about their pets simply to browse our website.

Please avoid sharing unnecessary personal details about yourself or others when submitting product questions or photographs.

7. How We Use Personal Information

We process personal information for purposes connected with operating Hirvago and providing our online shopping services.

Fulfilling Purchases

We use relevant information to confirm orders, process transactions, prepare products, arrange delivery, and communicate about purchases.

Providing Customer Assistance

We use customer communications and order details to respond to questions, investigate product concerns, and manage returns or refunds.

Maintaining Website Functionality

Technical information may be used to maintain website performance, troubleshoot errors, and support essential shopping functions.

Improving the Shopping Experience

We may analyze product interest, navigation patterns, and customer feedback to understand which aspects of our store could be improved.

Communicating About Products and Offers

Where permitted by law, we may use contact details or relevant interaction information to send marketing communications or display advertising.

You may have choices about receiving these communications or allowing related tracking technologies.

Protecting Our Store and Customers

We may process information to investigate suspicious transactions, prevent misuse, protect our systems, and address security incidents.

Meeting Legal Obligations

Certain records may be retained or disclosed where necessary to comply with tax, accounting, consumer protection, or other applicable legal requirements.

We do not use personal information for purposes that are incompatible with the reasons it was collected without an appropriate legal basis or other authorization where required.

8. Legal Bases for Processing

Where applicable privacy law requires us to identify a legal basis, we rely on the basis appropriate to the specific processing activity.

These may include:

Performance of a Contract

Processing information needed to accept, fulfill, deliver, or manage your order.

Compliance with Legal Obligations

Maintaining records or responding to lawful requests where required by law.

Legitimate Interests

Operating and securing our website, preventing fraud, improving services, and responding to ordinary business inquiries, where those interests are not overridden by applicable individual rights.

Consent

Using certain non-essential cookies, sending particular marketing communications, or conducting other activities that require your permission.

Where processing depends on consent, you may withdraw that consent through available controls or by contacting us, subject to applicable law.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

9. Cookies and Similar Technologies

Cookies are small files or identifiers that websites may use to recognize browsers, maintain sessions, and support website features.

Hirvago may use cookies or similar technologies for several purposes.

Essential Cookies

These support core website functions, such as maintaining a shopping cart, enabling checkout, and providing security-related features.

Preference Cookies

These may remember selected settings, such as language or other website preferences.

Analytics Cookies

These may help us understand website visits, page performance, and customer interactions.

Advertising Cookies

Where enabled, these may help measure advertising performance, understand campaign referrals, or support personalized advertising.

Not all cookie categories are necessarily active at all times.

The technologies used may change as our website and service providers change.

Where required by applicable law, non-essential cookies will be subject to appropriate consent or choice mechanisms.

10. Managing Cookie Preferences

You may be able to manage cookies through your browser settings or privacy controls made available on our website.

Most browsers provide options to block, delete, or restrict certain cookies.

Disabling essential cookies may affect shopping cart functionality, checkout, account access, or other website features.

Where a consent management tool is provided, you can use it to review or update the available choices.

Browser settings and privacy signals may also be relevant under applicable law.

We will honor legally required opt-out signals where applicable and technically supported by the relevant processing arrangements.

11. Analytics and Website Performance Services

We may use analytics and technical service providers to understand how our website performs.

Depending on the tools enabled, these services may process information about page visits, device characteristics, interactions, and website errors.

For example, analytics technologies offered by Google or other providers may be used to evaluate traffic patterns and improve website functionality.

The specific information processed depends on the configuration of the service.

Where required, we will apply consent and privacy controls to analytics technologies that are not strictly necessary for providing the website.

12. Advertising and Marketing Partners

Hirvago may promote its products through online advertising platforms and marketing partners.

Depending on the services actually enabled, these may include platforms such as Google, Meta, or AppLovin.

Advertising technologies may process identifiers, website interaction data, referral information, and purchase-related events for purposes such as campaign measurement, audience analysis, and advertising delivery.

Some partners may act as independent controllers of certain information under their own privacy policies.

The mention of a provider in this policy does not mean that every provider is necessarily active on our website.

Where applicable law requires consent or provides an opt-out right for advertising-related data processing, we will provide or honor the relevant choices.

AppLovin Privacy Information

If AppLovin advertising or measurement technologies are used in connection with our marketing activities, information may be processed according to the relevant service configuration and AppLovin's privacy practices.

For more information about AppLovin's collection and use of your information visit:

https://legal.applovin.com/privacy/

You may also review the privacy information of other advertising partners through their official websites.

13. Marketing Emails and Communications

If you subscribe to marketing messages or otherwise become eligible to receive them under applicable law, we may contact you about products, promotions, or store updates.

Marketing messages may include an unsubscribe mechanism or instructions for managing your preferences.

You can also request to stop receiving promotional emails by contacting:

service@hirvago.com

Unsubscribing from marketing communications does not necessarily stop essential transactional messages, such as order confirmations, delivery notifications, or responses to customer service requests.

We will process opt-out requests in accordance with applicable law.

14. When We Share Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy.

These recipients may include:

E-Commerce and Website Providers

Organizations that provide online storefront infrastructure, hosting, checkout functionality, and related technical services.

Payment Providers

Organizations that process payments, verify transactions, and manage payment-related security.

Fulfillment and Logistics Partners

Warehouses, shipping carriers, and delivery service providers that require information to prepare and deliver orders.

Customer Service Providers

Authorized service providers that assist with communications and order-related support.

Analytics and Advertising Partners

Providers that help us measure website activity, assess advertising performance, or conduct marketing activities where permitted.

Professional Advisers and Authorities

Accountants, legal advisers, regulators, or other recipients where disclosure is necessary and legally justified.

Business Transaction Participants

Where a legitimate business restructuring, merger, acquisition, or transfer occurs, relevant information may be disclosed subject to applicable legal safeguards.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

15. Sale, Sharing, and Targeted Advertising

Certain privacy laws define terms such as "sale," "sharing," or "targeted advertising" broadly.

For example, some disclosures of online identifiers to advertising partners may fall within these definitions even when no money is exchanged for personal information.

Hirvago does not describe its ordinary customer information practices as selling customer lists for direct payment.

However, where advertising or analytics arrangements qualify as a sale, sharing, or targeted advertising under applicable law, eligible individuals may have the right to opt out.

We will provide or honor applicable opt-out mechanisms, including recognized preference signals where legally required.

You may also contact service@hirvago.com with privacy-related requests.

Where a dedicated privacy-choice link is legally required, it should be made available through the relevant website interface.

16. International Data Processing and Transfers

Hirvago is operated by a company registered in China and may serve customers in other countries or regions.

Information collected through our website may be processed or accessed in countries outside your place of residence.

This may occur when we use international e-commerce platforms, payment providers, logistics partners, hosting services, or customer support systems.

Privacy laws and protections may differ between jurisdictions.

Where required by applicable law, we will use appropriate safeguards or legal transfer mechanisms for international transfers of personal information.

These may include contractual protections or other recognized mechanisms, depending on the relevant circumstances.

17. How Long We Keep Information

We retain personal information for periods reasonably necessary to fulfill the purposes described in this policy.

Retention may depend on:

• The duration of a customer relationship

• Order fulfillment and delivery requirements

• Return, refund, and dispute resolution needs

• Tax and accounting obligations

• Security and fraud prevention considerations

• Applicable legal retention requirements

• Consent and marketing preferences

We do not apply a single retention period to every category of information.

When information is no longer needed, we aim to delete, anonymize, or otherwise handle it appropriately, subject to legal and technical requirements.

18. How We Protect Personal Information

We take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.

These measures may include access restrictions, security controls provided by our service providers, and procedures for handling customer information.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We encourage customers to use secure devices and avoid sharing sensitive payment or account information through unprotected communication channels.

If you suspect unauthorized activity involving your interactions with Hirvago, please contact us.

19. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate information.

• Request deletion of eligible personal information.

• Obtain a copy of certain information in a portable format.

• Object to or restrict particular processing activities.

• Withdraw consent where processing is based on consent.

• Opt out of certain targeted advertising, sale, or sharing activities.

• Appeal a decision concerning a privacy request, where applicable.

• Exercise applicable rights without unlawful discrimination or retaliation.

Not all rights apply in every jurisdiction or to every processing activity.

Some requests may be limited by legal exceptions, recordkeeping requirements, or the rights of others.

We will assess requests under the privacy laws applicable to the individual and the processing concerned.

20. Privacy Rights for U.S. Residents

Residents of certain U.S. states may have specific privacy rights under state consumer privacy laws.

Depending on the state, eligibility requirements, and applicable exceptions, these rights may include access, correction, deletion, portability, and opting out of certain advertising-related disclosures.

Some states also provide rights concerning sensitive personal information, automated decision-making, or appeals.

Where required, we will recognize applicable universal opt-out mechanisms and provide appropriate methods for submitting requests.

If you wish to exercise an applicable privacy right, contact:

service@hirvago.com

Please describe the type of request and the information or processing activity involved.

We may need to verify your identity before disclosing or deleting personal information.

We will respond within the period required by applicable law.

21. Privacy Rights for Individuals in the EEA and UK

Where the European Union General Data Protection Regulation, United Kingdom GDPR, or related laws apply, individuals may have additional rights and protections.

These may include:

• Access to personal data

• Rectification of inaccurate data

• Erasure in qualifying circumstances

• Restriction of processing

• Data portability

• Objection to certain processing

• Withdrawal of consent

• The right to lodge a complaint with an appropriate supervisory authority

The legal basis for each processing activity will depend on its purpose and circumstances.

Where applicable law requires the appointment of a representative or other specific compliance measures, those requirements must be addressed separately.

You may contact us using the privacy contact information provided in this policy.

22. Children's Privacy

Hirvago offers pet products intended to be selected and purchased by adults.

Our website is not directed toward children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If we become aware that personal information has been collected from a child in circumstances requiring parental authorization or other legal safeguards, we will take appropriate steps consistent with applicable requirements.

Parents or guardians who believe a child has provided personal information to us may contact:

service@hirvago.com

We will review the request and take appropriate action.

23. Third-Party Websites and External Links

Our website may contain links to external websites, payment services, social media platforms, or other third-party resources.

These services may have their own privacy notices, cookie practices, and information-handling procedures.

Hirvago does not control the privacy practices of independent third-party websites.

We encourage you to review the relevant privacy information before providing personal information to another organization.

24. Automated Processing and Fraud Prevention

Certain e-commerce, payment, or security services may use automated systems to identify unusual transactions, suspicious activity, or technical risks.

These systems may analyze transaction information, device signals, or other relevant data.

Where applicable law grants rights relating to decisions made solely through automated processing that produce legal or similarly significant effects, we will address those rights in accordance with the relevant requirements.

We do not represent that every automated fraud-prevention activity involves a legally significant automated decision.

25. How to Submit a Privacy Request

If you wish to ask a question about your information or exercise an applicable privacy right, please contact us by email.

Privacy Request Email: service@hirvago.com

Please include:

1. Your name and a contact email address.

2. A description of your privacy question or request.

3. Relevant order information, if the request concerns a purchase.

4. Any additional information reasonably necessary to identify the relevant records.

We may request proportionate verification before fulfilling certain requests, particularly where disclosure or deletion could affect another person's information.

Please do not send copies of sensitive identification documents unless we specifically explain why they are necessary and provide an appropriate method for submitting them.

We aim to respond to inquiries as promptly as possible during our regular business days. Formal privacy rights requests will be handled within the timeframes required by applicable law.

26. Updates to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our services, information practices, technology providers, or applicable legal requirements.

When changes are made, we will update the date shown at the beginning of this policy.

Where applicable law requires additional notice or consent for material changes, we will take the appropriate steps.

We encourage customers to review this page periodically for current information about our privacy practices.

27. Contact Details and Data Protection Inquiries

If you have questions about this Privacy Policy, our handling of personal information, or an applicable privacy right, you may contact the business operating Hirvago.

Store Name: Hirvago

Legal Operator: Hefei Chengyun Technology Co., Ltd.

Business License Entity: Hefei Chengyun Technology Co., Ltd.

Registered Business Address:

Commercial Unit G104, Building 16
Donghe Lijing, Xinyuan Residential Community
No. 85 Changjiang East Road
Longgang Comprehensive Economic Development Zone
Yaohai District, Hefei, Anhui, China

Privacy & Customer Support Email: service@hirvago.com

Customer Service Phone: +1 (267) 866-2231

Official Website: https://hirvago.com/

For privacy-related questions, email is the preferred communication method because it allows us to review the details of your request.

Thank you for visiting Hirvago. We value the trust you place in our store and aim to handle your personal information responsibly throughout your shopping experience.